Privacy Policy

Effective date: November 12, 2025

1. Controller

Glamping Hideaway S.A.S. (“we”, “us” or “Glamping Hideaway”) operates glampinghideaway.com and is the data controller for the processing described in this Privacy Policy. Contact: admin@glampinghideaway.com.

2. Information we collect

• Identification information: name and, where applicable, government ID.
• Contact information: email address and phone number.
• Booking information: reservation dates, number of guests, preferences and booking reference.
• Contact form messages and related data provided when you contact us.
• Gift card information: code, value, issuance and redemption dates.
• Payment information: collected and processed securely by our payment provider (Stripe); we do not store full payment card details on our servers.
• Technical data: IP address, device and browser information, cookies and analytics data (Google Analytics).

3. Purposes of processing

We process personal data for the following purposes:

• To manage and fulfill bookings, payments and gift card purchases;
• To respond to inquiries submitted via contact forms;
• To send booking-related communications and notifications;
• To provide marketing communications where you have given consent or where permitted by law;
• To comply with legal and regulatory obligations (tax, accounting, safety).

4. Legal bases

Where applicable under U.S. law and other jurisdictions, our processing is based on contractual necessity (to provide bookings and services), consent (for marketing and some cookies), and legitimate interests (site security and analytics), as described in this policy.

5. Data retention

We retain personal data only as long as necessary for the purposes described and to comply with legal obligations, typically for up to 5 years unless a longer retention period is required by law.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. Residents of California may have additional rights under the California Consumer Privacy Act (CCPA). To exercise your rights, contact us at admin@glampinghideaway.com.

7. Security

We implement reasonable administrative, technical and physical safeguards to protect personal data. However, no security system is impenetrable.

8. Third-party recipients

We share personal data with service providers necessary to operate our business: payment processors (Stripe), booking platforms, email service providers, analytics providers (Google), and third parties when required by law.

9. International transfers

Personal data may be transferred to and processed in countries other than the country where you reside, including the United States. We will take measures to ensure appropriate safeguards are in place.

10. Contact

If you have questions or wish to exercise your rights, contact: admin@glampinghideaway.com.